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Information Services - University of Kent / Date of entry: 04/11/08

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As a leading company delivering advanced systems and products for demanding environments, this exciting and forward thinking company is now looking to recruit a Training Media Developer to provide expert input into E-Learning Training Delivery projects. You will enjoy a varied position, in which you will carry out training media development work using Adobe Creative Suite, JavaScript and 3Dstudio Max. RPO Solutions Ltd is acting as an Employment Agency in relation to this vacancy....

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Japanese speaking Customer Support AnalystReference: 998312The Company:Our client is a large banking software support company and they are currently looking to recruit a fluent speaker of both Japanese and ENGLISH for a Customer Support Analyst role. The position will be based in their City of London office and will involve shifts covering 24/7.The Role:The role will be to support banking customers from around the world on the client's renowned banking software systems-The successful candidate will be responsible for managing high pressure situations effectively and professionally, including system outages, bank and traders down, etc-Successfully managing customer satisfaction and going the extra mile.-Learning and developing knowledge relating to trading systems to provide a seamless and quality service-Responsible for troubleshooting and resolving customer, staff and vendor issues.-Taking ownership of the end to end resolution of customer problems-Responsible for the logging registration of all enquires-Escalating high priority issues internally-Responsible for the execution of scheduled administrative tasksThis is an ideal opportunity for a candidate with existing knowledge of the banking sector with a flair for high level client management.Candidate Profile:-Candidates must be fluent in English to mother tongue level or equivalent, with full business level fluency in JAPANESE and ENGLISH-Educated to at least degree level or equivalent is essential-Demonstrated high-end customer support experience is required-Professional and methodical approach to work and the desire to give service excellence-Strong written and communication skills-Excellent customer service skills-Knowledge of the FX Market / financial services would be a good advantage, although not essential-PC skills (MS office professional)-Strong resilience to stressSalary/Additional Information:The basic salary for the role is £25,500 per annum which will rise to £30,000 upon successful completion of the probationary period. Candidates MUST be available to work shifts covering 24/7.******************************International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website and register your details.

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